Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last Updated
This Privacy Policy was last updated on February 12, 2026. We may update this policy from time to time, and we will notify you of any significant changes.
Information We Collect
Personal Information
When you create an account, place an order, or contact us, we collect information such as:
- Name and contact information (email address, phone number)
- Shipping and billing addresses
- Payment information (processed securely through our payment providers)
- Account credentials
Usage Information
We automatically collect information about how you interact with our website, including:
- Browser type and device information
- IP address and location data
- Pages visited and time spent on our site
- Products viewed and purchased
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send you marketing communications (with your consent)
- Improve our website and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to processing of your personal data
- Withdraw consent for marketing communications at any time
- Request restriction of processing
To exercise these rights, please contact us at privacy@glowbyanelisa.co.za
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, but this may affect the functionality of our website.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@glowbyanelisa.co.za
Address: Johannesburg, South Africa